Forcontact Europe SA
Forcontact Europe is a Swiss company specializing in strategic and operational marketing services as well as call center services with added value.
The Contact Company
Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money.
Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond; whether they�re new to outsourcing, looking to change providers or relocating their customer services.
We work with you to address your customer contact needs, suggest and implement change and provide your customers with the best possible customer experience, every time.
As a British-based, dedicated customer contact centre, we:
Provide ongoing support and guidance throughout the transition process for businesses outsourcing their customer contact operations for the first time.
Help organisations relocate offshore operations back to the UK with minimal upheaval and disruption.
Respond to seasonal commercial requirements, scaling agent numbers up or down to meet periodic demands, with no detriment to service quality.
#CX #CustomerService #Outsourcing #TCCUK
Cymphony
Cymphony is an outsource contact company, with a focus on supporting businesses of all sizes to grow by keeping them connected to their customers. Our team have handled more than 4.5 million calls and have spoken for 8.7 million minutes, so we�re really well positioned to handle your customers' needs.
Based in Crewe, but operating throughout the UK, we provide call answering, webchat, admin and PA services to builders, hairdressers, energy suppliers, physiotherapists, tutors, vets, even umbrella manufacturers. In fact, you'd find it difficult to find a sector we don't work in, where keeping connected is key to success.
We obsess about our clients and their customers. Everything we do starts with a customer need and works backwards from there. By working this way, we believe we're able to offer a service which is second to none.
From the outset, we take the time to understand our clients and their businesses and we use this knowledge to create services that work brilliantly. No one-size-fits-all products. No cookie-cutter solutions. This is about delivering a world-class service which fits around the way our clients want to do business.
With a keen focus on the future, in 2020 Cymphony became the first company in their field to achieve a net-zero carbon status.
Impact Call Centre
Employing over 250 staff, we are a well-established, highly regarded and successful outsourced multi-channel contact centre. Impact Call Centre provides call centre solutions for companies that require outstanding complex or simple customer service and expert inbound and outbound sales. But we do more than that; we also nurture your customers as if there were our own and we believe in world class services every step of the way. Talk to us or even better visit! You�ll be glad that you did.
Impact Call Centre work with national companies and organisations operating in a wide variety of industries from health and lifestyle products, manufacturing companies offering product support, and telephone booking for services to name but a few. If your business requires high quality, professional call centre services from a company that would reflect your commitment to world class service then we would love to speak to you. Alternatively, why not make an appointment to visit our premises in Hampshire to see first-hand what an exceptional call centre operation looks like in action!
Our contact centre services are highly professional, cost effective, flexible and scalable. Impact Call Centre are PCI DSS Level 1 Certified, one of a very few outsourced call centres on the Visa Europe Merchant Agent list, which shows our commitment to, and understanding of, the importance of credit card and data security at the very highest levels.
We are passionate about delivering call centre services of the highest quality with a �can-do"? approach 24 hours a day, every day!
Why choose Impact?
� Knowledge, investment, attitude and experience.
� IT driven.
� Adaptable partner who will add value to every project.
� Scalable resources and dynamic service.
�To achieve excellence we believe in world class service every step of the way.�
Pocket Receptionist - Telephone Answering & Live Chat Service
Professional and cost effective telephone answering & managed live chat service with real receptionists answering your calls in real-time.
Guarantee your customers always talk to a real person and free up your time.
With Pocket Receptionist you can improve your customer service & reduce costs by using a telephone answering service.
Pocket Receptionist can...
* Cover your reception
* Provide customer service
* Deliver fantastic PA services
* Take orders from your customers
* Take messages from your customers
* Be your overflow during busy periods
Connect Communications Services Limited
Connect offer telephone answering services to small, medium and large companies. Completely UK based, our virtual receptionists are able to answer all of your calls or just when needed as an overflow. We also offer diary management, programmable telephone numbers and order hotlines.
